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ITIL 4 Managing Professional Transition Sample Questions (Q15-Q20):
NEW QUESTION # 15
Which value chain activity ensures that products deliver stakeholder expectations for quality?
- A. Engage
- B. Plan
- C. Obtain/build
- D. Design and transition
NEW QUESTION # 16
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?
- A. Work together to identify methods of checking service value and check that value propositions are still valid
- B. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer
- C. Produce service level reports and an analysis of the cost and risks of service delivery
- D. Perform ad-hoc service reviews and produce reports of service outputs
NEW QUESTION # 17
Which BEST describes the primary role of a governing body?
- A. To establish and regularly review the goals cascade throughout the organization
- B. To establish and regularly review the effectiveness of risk management and internal controls
- C. To develop and regularly review IT measures and metrics
- D. To annually review and approval of IT projects to maximize business value
NEW QUESTION # 18
An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
Which communication principle are they applying?
- A. We are all communicating all the time
- B. Timing and frequency matter
- C. There is no single method of communicating
- D. Communication is a two-way process
NEW QUESTION # 19
Which is a method for value-driven, data-driven and user-centered service design?
- A. Balanced scorecard
- B. Stakeholder analysis
- C. Design thinking
- D. The MoSCoW method
NEW QUESTION # 20
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