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Associate ITIL-4-Transition Level Exam - Valid ITIL-4-Transition Test Blueprint

Associate ITIL-4-Transition Level Exam - Valid ITIL-4-Transition Test Blueprint

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ITIL 4 Managing Professional Transition Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which value chain activity ensures that products deliver stakeholder expectations for quality?

  • A. Engage
  • B. Plan
  • C. Obtain/build
  • D. Design and transition

Answer: D


NEW QUESTION # 16
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?

  • A. Work together to identify methods of checking service value and check that value propositions are still valid
  • B. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer
  • C. Produce service level reports and an analysis of the cost and risks of service delivery
  • D. Perform ad-hoc service reviews and produce reports of service outputs

Answer: B


NEW QUESTION # 17
Which BEST describes the primary role of a governing body?

  • A. To establish and regularly review the goals cascade throughout the organization
  • B. To establish and regularly review the effectiveness of risk management and internal controls
  • C. To develop and regularly review IT measures and metrics
  • D. To annually review and approval of IT projects to maximize business value

Answer: B


NEW QUESTION # 18
An organization is planning to communicate information about a new improvement initiative by providing information on the IT portal, sending emails, and holding meetings with affected groups.
Which communication principle are they applying?

  • A. We are all communicating all the time
  • B. Timing and frequency matter
  • C. There is no single method of communicating
  • D. Communication is a two-way process

Answer: C


NEW QUESTION # 19
Which is a method for value-driven, data-driven and user-centered service design?

  • A. Balanced scorecard
  • B. Stakeholder analysis
  • C. Design thinking
  • D. The MoSCoW method

Answer: C


NEW QUESTION # 20
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