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NEW QUESTION # 41
Which system would a contact center integrate with in order to provide field service agents with information needed to provide service at customer sites?
- A. Telephony
- B. Marketing
- C. Order Fulfillment
- D. Enterprise Resource Planning (ERP)
Answer: C
NEW QUESTION # 42
Milestones can be added towhich three object types?
Choose 3 Answers
- A. Service
- B. Entitlement
- C. Account
- D. Case
- E. Work order
Answer: B,D,E
NEW QUESTION # 43
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following month. How would the administrator ensure the article is available on the first of the month?
- A. Create a task related to the article with a reminder set for the article start date.
- B. Set the article publish date to automatically display the article on the start datE.
- C. Send an email reminder to update the article status to Published on the start date.
- D. Create a workflow rule to update the article status to Published on the article start date.
Answer: B
NEW QUESTION # 44
Which of the following utilize the "Automated Case User" (Choose 3 answers):
- A. When a case is created via Web-To-Case this user is listed in the case history
- B. When a case is created via Email-To-Case this user isassigned as the case owner
- C. When a case is automatically assigned using assignment rules this user is listed in the case history
- D. When an email notification is triggered via workflow this user is listed in the case history
- E. When a case is escalated this user is listed in the case history
Answer: A,C,E
NEW QUESTION # 45
Customers can contact Universal Appliances to report problems with their appliances within 30 days of delivery. Support agents need quick-view-only access to an external database the stores over 100,000 knownproduct bugs logged by the product engineers. Which solution should a consultant design to meet this requirement? (Choose 2)
- A. Use Bulk API to load the product bug data into Salesforce
- B. Display product bug data in Salesforce via a Visualforce page (or use Lightning Connect)
- C. Create a custom product bug object and import data into Salesforce
- D. Use Web Services API tointegrate the external database with Salesforce
Answer: B,D
NEW QUESTION # 46
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