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100% Pass 2023 High Pass-Rate Microsoft MB-240: Microsoft Dynamics 365 Field Service Functional Consultant Free Test Questions

100% Pass 2023 High Pass-Rate Microsoft MB-240: Microsoft Dynamics 365 Field Service Functional Consultant Free Test Questions

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NEW QUESTION # 49
You have created a new entity to tie to the Asset to capture key data. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode.
You need to ensure that you can see the entity.
What should you do?

  • A. Sign in to the System Business Settings to ensure the entity is enabled for mobile offline.
  • B. Sign in to Power Apps, and ensure the entity is enabled for Microsoft Outlook mobile offline.
  • C. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.
  • D. Enable the entity for mobile.

Answer: C


NEW QUESTION # 50
You are a Dynamics 365 for Field Service scheduling coordinator.
When you select the Book button on a work order, TechnicianA never shows up as available.
You need to update the system to see TechnicianA's availability.
What should you do?

  • A. Set Display on Schedule Board to Yes on the TechnicianA bookable resource record.
  • B. Set Enable for Availability Search to Yes on the TechnicianA bookable resource record.
  • C. Set Real Time Mode to Yes on the Schedule Assistant view.
  • D. Set Ignore Proposed Bookings to Yes on the Schedule Assistant view.

Answer: B

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- bookable-resources


NEW QUESTION # 51
As a new start-up field services company, you are looking to streamline your customer service process to provide the best customer service experience.
Your company has decided to implement Dynamics Field Services as the foundation for its customer service management processes.
You need to ensure that the cases that the customer service team creates can be quickly and efficiently converted to work orders (that will minimize the need to add additional information to the work orders) using the out-of-the-box capabilities.
Which key item do you need to configure before the customer service agents will be able to convert a case to a work order?

  • A. Resources
  • B. Incident Type
  • C. Booking Rules
  • D. Work Order Types

Answer: B

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure- incident-types


NEW QUESTION # 52
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